Professors Introduction

Daniel Zhou
Daniel majored in law. He started his management career in 1988, with join the management team of Swiss-Belhotel. Daniel has been in the GM position for over 10 years. He is a great team coach and a charismatic leader. Daniel has spent a lot of time on ancient Chinese wisdom cultivation. He is also keen on the study of psychology and human behavior. All of this is comes together in his management training courses. As a trainer, Daniel is known in China quite well. He has taken on management consultant cases and training courses for many big companies.

Skills & Experiences

Management Skills
§ To coach and encourage team members, situational leadership
§ Managed daily activities of hospitality & training operation, hiring assistants, budgeting, payroll
§ Arranged client contracts for sales and marketing. coordinated sales presentation strategy for hotels and trained others in sales techniques
§ Team learning skills-giving each departments different learning subject and assessing results
§ Customer service skills -handling guest complaints and to do public relations
§ Analytic & research skills & experiences
§ Organizational health management experiences & skills

Communications / Creative Projects
§ Strong training skills & experiences
§ Have conducted excellent Management training courses
§ Creative & Innovative problem solve
§ Thinking use six thinking hats tool and also in 36 strategies

Experiences & Achievements
§ Tripled the business turnover in 5 years
§ Completed an overall plan for the brand development
§ Built a very famous restaurant in the city(Shenzhen)
§ Built one of the ten most popular hotels in Shenzhen
§ Award for excellent foreign investment hotels in China

Employment History
2002-2007 Self Employed Trainer and Consultant
Duty-deliver management training courses-management and legal consulting

1999-2001 Shanghai Sea Palace General Manager
Duty-daily business operations
-sales and marketing
-brand management
-change management

1993-1999 Shenzhen Hotel Great Wall General Manager
Duty-daily operations
-sales and marketing plan
-staff management
-public relations

1988-1993 JIANGUO Hotel Xian Reception Manager
Duty-sales and marketing plan and implement

Job Description
Consultations
n Management Improvement
n Organizational Change
n Product and Service Innovation
n Customer Quality Time Management
n Health Management
Training Courses
n Created games and demonstration
n Provided case study
n Provided health ability assessment
n Advised on problem solve.
n Advised on leadership
n Advised in innovative management.
n Recommendation of thinking skills.

Training Courses

· Hotel Team learning series
· Managerial thinking and strategy series (6 thinking hats and the thirty-six strategies)
· F&B Innovation training
· Situational leadership
· Consumer relationships
· Hotel management basic courses
· Hotel practical problems (case study)
· Gain customers through communication
· The leadership skills
· Hotel culture and cohesiveness
· Customer and staff satisfaction
· Hotel language training
· Hotel smile training
· Hotel courtesy training

Education and Qualifications
Law Xibei University 1984-1988
Certificate of Law 1990
Australia Hospitality study (short course) 1995

Richard Guo
MBA (National University of Singapore)
PMP (NSA Project Management Institute)
Certified Public Accountants (China)
Richard Guo has ever acted as the shareholder of
NeWealth Asia; a wealth-enrichment firm helping
individuals and businesses achieve their true
worth. He is also the partner of the Direct
Consulting Group, which specializes in providing business consulting and
competence-enhancement services to the financial, healthcare, hospitality and
information technology industries. In this period he and his team serve AIG,
BASF, Citibank, China Merchant Bank, China Construction Bank, China
Communications Bank, DBS Bank and HP.
When he worked in HP, he supported the HP’s Project managers on project
management knowledge. Richard Guo’s experience covers CRM, project
management, leadership, enterprise-recoveries and coaching. Now he is the
founder of COACHTOP Consulting Firm and HONGKONG GOLF Trade
Company.
His creative concepts and pragmatic counsel make him a sought-after advisor,
investor, Coach and speaker. He has addressed more than 40,000 business
people from Asia, Europe and USA. He lectures at leading universities in
Australia, China and Singapore.

Sherry WANG
Sherry was born in Henan, China. She has a Bachelor of Arts in History Science and has worked in as an assistant professor in Xuchang Normal Training College where she taught Western Modern History.
After this she moved to Zhengzhou city and worked as an instructor in Zhengzhou Railway Police College and taught Chinese Modern History and Management Theory. She received the best faculty award on many occasions.
She was also a visiting professor Henan University where she worked in the tourism department. She has more than 15 years of higher education teaching and training experience and has established an excellent reputation in the field.
Sherry then started to work in hospitality industry and was Deputy General Manger in a number of hotels. She has more than 8 years of extensive hotel management experience and developed strong management skills.
Sherry then joined the Glion Institute of Higher Education in Switzerland to pursuit her Master Degree in Hospitality Education, which she successfully achieved. During her masters program she also taught undergraduate students at Glion.
She has now joined the Les Roches Jin Jiang International Hotel Management College where she is working exclusively with hotel management teams and provides training and education in various management subjects Including Room Division Administration, service with style, yield management, Business Communication & Etiquette, Organizational Behaviour & Leadership And Human Resources Management ,etc. She takes part in curriculum design, training handouts creation and translation, conducting training program more than 30 hotels and international hotel management groups in Shanghai and up to country. She receives higher reputation in industry.
Sherry received the Certificated Hospitality Educator from American Hotel & Lodging Education Institute

Paul Gao

Target Course：《Business Communication》《For Team Building》《Managing Your Sales Team》《Customer Interactive Communication》《Customer Service Skill》《Presentation Skill for Trainer》
Training Experience：
ABB China, Lenovo China, SGS, CNC, Manulife-sinochem, Sanco-medical,
Tsinghua University Lectuer Class, Bayer China, FESCO, China Petrol &etc.
Profession Background
（2003-Present）
Training Dept. Manager Full Time Facilitator NST of FESCO
Sales Dept. Manager Full Time Facilitator NST of FESCO
（1993-2003）
Asian Pacific Customer Service Dept. Project Manager(sales and after service) Siemens
BU of Asian Pacific Project Management Specialist Siemens
Systematic training at SMS on Project Management, Sales Service and other management courses.
Training Language
Mandarin, English
Target Trainee
Sales related managers, Customer managers, Customer service related managers.
Training Style & Character
Practical facilitator; experiential training expert; passionate, humorous and interactive, emphasize on integrating of theory and practice. Creative application on experiential training courseware. Key words: Training is a kind of Art of Impact.
Thanks
Update：2006-9-30